How to personalize your tickets (step-by-step)

Personalization of your tickets is possible from the 10th of April 2024, 09:00 AM CEST. Please note that it’s required to personalize all tickets in your order to receive them. You need to have your tickets at the entrance.

Check the instruction and Frequently Asked Questions and follow the steps to personalize your ticket(s). Still can’t personalize your ticket(s) or got other questions about ticket personalization? Please don’t hesitate to contact us.

Step 1: log in to / create your Dominator account

You need a Dominator account to personalize your tickets. Visit dominatorfestival.com/login to login to your account. If you don’t have a Dominator account yet, it will automatically be created. Keep an eye on your spam box as our emails might end up in there.

Step 2: click personalization link in your email

Right after you purchased your tickets, you (the main booker) should have received an email from Paylogic ([email protected]) with a request to personalize your tickets / add more information. Please look up this email in your inbox (or spam) and click the personalization link.

If you can’t find this personalization request email, or used the wrong email address, please contact Paylogic. Dominator support questions have their absolute priority at this moment, which means they will get back to you quickly.

Step 3: claim or invite tickets

If you bought one of the tickets for yourself, click the ‘claim’ button. This ticket is now personalized with your personal details. Click ‘back’ and you will see that one ticket is claimed on your behalf.

For the other tickets in your order (if applicable), choose ‘invite’. You will now see a personalization link. Copy the link and send it to the friend who will use this ticket. Advice him/her to create a Dominator account first (see step 1) and click the personalization link after that.

Important: each email address can only be used once, so make sure to use a different account/email address for each ticket! If you bought tickets before (different order number) and claimed tickets from that previous order already, it will also not be possible to use that account(s)/email address(es) again to personalize.

Step 4: make sure all tickets are personalized

A few minutes after all tickets in the order have been personalized by different accounts/email addresses, the main booker will receive all tickets by email. Make sure to check your spam. If you didn’t receive the tickets, you can use this link to re-send them to your email address.

If that still doesn’t work, please contact Paylogic. Dominator support questions have their absolute priority at this moment, which means they will get back to you quickly.

SEE YOU AT DOMINATOR 2024!

… and you’re done! Time to get ready for Dominator 2024 – The Core Citadel. If you’ve got any questions, don’t hesitate to contact us via [email protected]. See you this weekend!