Conditions vouchers & refunds

General

This arrangement is based on the new regulation reached by various trade organizations in the cultural sector, the Dutch Ministry of Education, Culture and Science, the Dutch Ministry of Economic Affairs and the Dutch Authority for Consumers & Markets concerning refunds and vouchers for events that have been rescheduled or cancelled due to the measures taken against the spread of the Coronavirus. This agreement can be found here: saveyourticket.nl.

These conditions apply exclusively to the sale of tickets that provide access to the event Dominator Festival from Dominator Festival B.V. to the holder of (a) ticket(s) (hereinafter: “Customer”). Any “Add-ons”, such as tokens, insurance, merchandise and shipment costs, are not covered by these terms and conditions. For these Add-ons, the original terms and conditions of sale apply in full.

The choice made by the Customer is binding and applies to all tickets in the order. The Customer’s choice replaces c.q. modifies the existing agreement between Dominator Festival B.V. and the Customer.

Article 1: in case the Customer chooses to get a voucher

In case an event is cancelled due to the measures taken against the spread of the Coronavirus, the Customer may choose a voucher.

In case an event is rescheduled due to the measures taken against the spread of the Coronavirus, and the Customer has notified Dominator Festival B.V. within a foreseeable time period of time after the announcement of the rescheduling of the event in question that he/she is unable to attend on the new date of the rescheduled event, the Customer may choose for a voucher.

The existing agreement between Dominator Festival B.V. and the Customer regarding the original order will be amended by this choice. The Customer agrees that his/her original order will be cancelled and that his/her right to access the event in question lapses. The Customer also agrees that as a result of this choice, his/her right to get a refund of the original ticket price and service costs will lapse. The Customer agrees to receive a voucher.

The voucher will be sent with a voucher code to the email address used to make the original purchase.

The email with the voucher code will be sent to the Customer from July 2021 (or earlier if possible).

The value (credit) of the voucher includes the original ticket price, including any booking or service fees.

The value of the voucher can be used until December 31, 2022 to purchase a ticket for another event of Dominator Festival B.V.. The validity period will be stated on the voucher.

If the voucher value is not sufficient for the new order, the difference will have to be paid by the Customer. If the voucher value is greater than the new order, the balance will be paid out as a new voucher to the Customer.

Article 2: in case the Customer chooses to get a refund

In case an event has been rescheduled or cancelled due to the measures taken against the spread of the Coronavirus, and the Customer has notified Dominator Festival B.V. within a foreseeable period of time after the announcement of the rescheduling or cancellation of the event in question that he/she cannot make use of a voucher, the Customer can choose for a refund.

The existing agreement between Dominator Festival B.V. and the Customer regarding the original order will thus be dissolved. The Customer agrees that his/her original order will be cancelled and that his/her right to access to the event in question will thereby lapses. In return, the Customer is entitled to a refund of the original ticket price and service fees in money by Dominator Festival B.V..

The refund of the original ticket price and service fees will be made using the same payment method as the original purchase.

If the event has been rescheduled, the refund will be made no later than two (2) months after processing the request.

If the event has been cancelled, the refund will take place no later than three (3) months after the date of the cancelled event.